FAQ

Subscription

Do I have to commit to anything when subscribing?

The answer is no! You can delay shipments whenever you want, and you will not be charged for that shipment until it occurs. Three (3) days prior to sending you your monthly box, you’ll receive an email with what your next box will contain. If you wish not to receive these mixes, all you have to do is press on “Move Forward or Delay Shipment“, under the “Subscription Plan“ in your account. And again, you will not be charged.

Is it possible to receive more than one box?

You can only have one subscription per email.

When will you bill my credit card?

It all depends on when you subscribed. For example, if you subscribed on the 17th day of the month, your next payment will be on the 17th day of the following month. We will send your box 4-5 days after receiving the payment. You can always modify your billing date by delaying shipments or by adjusting your shipping frequency in your Account.

How do I cancel my subscription?

You can cancel your subscription at any moment before your renewal date.
1. Sign in to your account and go to the Plan section.

2. Select Cancel your subscription and follow the steps to cancel.

Shipping

How are the boxes delivered?

The delivery is made everywhere in Canada and the United States by Canada Post and UPS and Canpar.

When do you send the subscription boxes?

Every business day. When you subscribe, allow 4 to 5 days for your box to be shipped.

What is the estimated delivery time for an order?

For all orders delivered within Quebec, Ontario and the Maritimes, allow 2 to 5 business days for delivery. For all orders shipped to Western Canadian Provinces and the U.S., allow 5 to 10 business days for delivery.

What happens if no one is home at the time of delivery?



Canada: if the delivery person from Canada Post cannot leave the package in a secure location, he will leave a card in your mailbox, with which you will be able to pick up the package at the closest post office. This is why we suggest to have it delivered at your office if possible.

United States: the UPS delivery person will try to deliver the package for three (3) consecutive days before leaving a card that will allow you to pick up the package at the nearest UPS Store. This is why we suggest to have it delivered at your office if possible.



Can I swing by your offices to pick up my box?

Unfortunately not.

How much does shipping cost?

Shipping is free for subscription boxes, but fees can be charge for some region. Remote area includes the Canadian territories, Alaska, Hawaii, Kuujjuaq, Puvirnituq and Salluit.

Is it possible to track the shipment?

Yes. When the package leaves our facility, a tracking number becomes available. You can find it in your Account under Orders, by clicking on “View order details”, and then on the tracking number.

What happens if I don’t receive my box?

If your tracking shows your package has been delivered but you have not received your box, contact our customer service at info@oatbox.com. They will open a claim with the courier to investigate. Please note that we can re-send your box free of charge ONLY when the courier has confirmed the package has been lost.
Please be aware this process can take up to 10 business days.



Referral program

What is the Oatbox Referral Program?

The Referral Program automatically rewards you for the friends you refer to the Oatbox subscription services. By sharing your referral code with a friend, you will give them a 10$ discount on their first box and earn a 10$ credit when they subscribe, redeemable on gift shop purchases.

I'm not a subscriber - can I still refer?

Yes, you can refer friends even if you are not an active subscriber, as long as you have an Oatbox account.


How do I invite friends?

You can refer friends who have not previously purchased any products from Oatbox by sending them your personal referral link or promo code. You will find them on the Oatbox referral page.

Make sure you are signed in to be able to refer friends.

What can I purchase with my Oatbox credits?

You can redeem your Oatbox credits on our gift shop.


What information do you store as part of the Referral Program?

If you elect to use our email tool for informing a friend about our referral program, we ask you for the friend’s email address. Oatbox will automatically send the friend an initial email inviting them to visit or transact with the website. Oatbox may also send additional emails reminding your friend that you referred them, only if they have given us their consent by signing up to receive additional information. Oatbox stores this information for the sole purpose of sending these referral emails and tracking the success of our referral program. The friend may contact Oatbox at any time to request the removal of this information from our database.